Customer Care Representative | Los Pinos

In this role you will answer incoming customer calls, chats and emails, take orders, answer inquiries and questions, troubleshoot problems and provide information and solutions in a timely and professional manner providing excellent customer service with each and every interface. 

What You’ll Do:

• Handle customer inquiries in a timely, professional, and friendly manner, adhering to the service level requirements.
• Resolving customer issues and complaints, processing orders and returns, providing product information, and ensuring overall customer satisfaction.
• Achieve and maintain rapport with both internal and external customers and work to provide the best possible service. Find ways to “delight” customers.
• Process warranty claims and refund requests in a timely and accurate manner, adhering to Speck service levels, policies and procedures.
• Transact receipts into our ERP system for returned materials and create replacement orders within 24 hours of receipt of return. 
• Provide administrative support for the Customer Service team as needed.
• Manage escalated customer issues with professionalism, tact and sound judgment to ensure a satisfactory resolution.
• Provide reports to management as required.
• Use business computer and corporate databases to research and retrieve information and manage sales and warranty activity in a timely fashion.